At BreezyGlam, we value your satisfaction and want to ensure that you have a hassle-free shopping experience. This Refund & Returns Policy outlines our guidelines for refunds and returns. By making a purchase on our website, you agree to the terms and conditions outlined below.

1. Return Eligibility

1.1 Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team at [email protected] within 2 days of receiving the item. We will provide instructions on how to return the item for a replacement or refund.

1.2 Incorrect Items

In the event that you receive the wrong item, please notify us within 2 days of receiving the order. We will arrange for the correct item to be shipped to you or provide a refund, as per your preference.

1.3 Unopened and Unused Items

For non-defective items, we accept returns of unopened and unused products within 3 days of the purchase date. The returned items must be in their original packaging, and the customer is responsible for return shipping costs.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at contact@breezyglam.com with your order number and details of the issue.

  • Wait for our team to provide you with instructions on returning the item.

  • Ship the item back to the provided address. Ensure that the product is securely packaged.

  • Once we receive the returned item, we will inspect it and process the refund or replacement accordingly.

3. Refund Processing

3.1 Timelines

Refunds will be processed within 4 business days of receiving the returned item. The time it takes for the refund to reflect in your account may vary based on your payment method.

3.2 Payment Method

Refunds will be issued through the same payment method used for the original purchase. If the original payment method is unavailable, an alternative method may be used.

4. Exclusions

Please note the following exclusions:

  • Shipping costs are non-refundable.
  • We are not responsible for items lost or damaged during return shipping.

5. Contact Us

If you have any questions or concerns about our Refund & Returns Policy, please contact us. Our customer support team is here to assist you.